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RENT ARREARS MANAGEMENT: Time For A Change - Rent Arrears Masterclass

OUR MOST POPULAR COURSE! --- Covering: Service Review --- How to please the Regulator --- Business Plan Approach --- Customer Profiling --- Cultural Perspectives --- “From Arrears to Collection” --- Prevention --- Communication and Information --- Non-Possession Recovery --- Incentives and Rewards --- The Housing Benefit Dimension --- Getting sustainable outcomes --- This is not a day about the best practice in evicting people. Of course, taking remedies to recover outstanding rent is important but this Masterclass is about prevention and collection rather than possession --- This is a challenging day. Rent arrears continue to be a problem despite our experience in rent collection. So, the Masterclass assumes that the more traditional working methods do not work and need to be replaced with different, customer-focused processes. The Masterclass will discuss new, innovative and often radical ways of preventing and managing rent recovery. Our own ideas will be combined with some of the best practice from other organisations to create a thought-provoking day --- PLEASE CONTACT US FOR FURTHER DETAILS