Do you love your leaseholders or do you make their (and your) lives difficult? This seminar shows what you have to do to comply with the law and also explores what you can do to make your service more responsive and efficient --- A one-day course that aims to: --- Consider the practical and policy implications of the new legislation --- Examine what is meant by a reasonable service charge --- Review the mechanisms for constructing a service charge --- Discuss the implications of the revised consultation mechanisms with particular emphasis on communication with your staff and your leaseholders --- Think about going beyond the legal minimum to really offer value for money --- This course is aimed at Local authority and RSL staff who are responsible for service delivery, service reviews, or who are considering or reviewing current arrangements.